Do this online at: Activation Lock support request - Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. "If you forgot your Apple ID password" click here -> Īpple can completely reset a device if a person can provide sufficient evidence of valid ownership."If you forgot your Apple ID" click here ->.If the owner is unknown and has not provided contact information as a message showing in the login screen, there is no way to contact the owner unless the person who gave you the device knows them.įor help dealing with lost Apple ID or password: If you do not know the required information and you are not the original owner, get the owner of the account to remove the lock or return the device for a refund or recycle it. Click on this link to learn 'How to remove Activation Lock' -> To learn more click here -> įor an individual to remove an activation lock absolutely requires the information for the account that applied the lock. 'Activation Lock for iPhone, iPad, and iPod touch' is a security feature that's designed to prevent anyone else from using an iPhone, iPad, or iPod touch, if it's ever lost or stolen.
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